FAQs

FREQUENTLY ASKED QUESTIONS

COVID- 19

We are open for all appointments and classes face to face at Four Sides London. Video appointments are available if preferred or needed.

All sessions  are available to book via MINDBODY and our website foursideslondon.com.

Under guidance from the government and the Chartered Society of Physiotherapy we have risk assessed our space and implemented specific operational and infection control measures to ensure your safety whilst enjoying our space:

  • Pre-booking is essential  so that we can keep track of our contacts if needed. 
  • Clients are asked not to attend if they are unwell or have COVID-19 symptoms. Your session can be transferred to a video appointment if appropriate.
  • When you arrive please use the hand sanitiser at the door way. Make your way to your class studio where you will find a basket for your shoes and personal belongings.
  • We will minimise sharing of equipment and ensure thorough cleaning of all our medical and rehabilitation equipment, bathroom and treatment space between clients with suitable antibacterial solution and single use cloths.
  • Hand sanitiser is readily available for your to use. We will supply cleaning equipment for each attendee and ask them to clean all the equipment used at the end of the class. 
  • We ask you to wear a face covering for physiotherapy where we will be in close contact. 
  • Please bring your own towel and water bottle which can be re-filled here if required.
  • Continuous air filtration in rooms where there is no window ventilation.
 
 
Booking, amending and cancelling appointments
 
We require all of our sessions should be paid for in advance. Payment will be taken automatically via MindBody when you book online, or up to 36 hours before your appointment time when booked through us directly.
 
Should I book through the website or MINDBODY app?
If booking for with us for the first time, we recommend you to use the ‘Book Now’ link on our website.  For subsequent bookings the MINDBODY app is the easiest way to book, amend and cancel appointments and classes. Please note if you are using the app you need to link your online account; in the app go into settings and send verification email, verify that email and it will link your account to the app. 
 
Why do I have to complete an “Initial” appointment?
All clients booking with us for the first time have to complete an intro session or initial consultation.  
In our Pilates and Strength Conditioning intro sessions our physiotherapists’ screen for postural imbalances and movement dysfunctions. This allows us to tailer classes and programs to you and your goals.
New Physiotherapy clients will need to an initial consultation; where we complete a detailed assessment of your condition and create your treatment plan and rehab program.  
After you first session with us you will have full membership and access to book any of our classes and sessions. 
 
How do I book an appointment/class using the MINDBODY app?
Once you have downloaded the MINDBODY app on your mobile device, search for Four Sides and add us to your favourites.  All appointments and classes available on our website can be booked through the MINDBODY app. Please note you are unable to do re-occurring bookings on the app.
 
What should I do if I have issues booking?
We hope that booking with Four Sides London will be as easy simple.  However if you do have any issues then please email team@foursideslondon.com and we will contact you as soon as a member of the team is available.  We aim to respond to all client enquiries within 24 hours.
 
How do I book an appointment for me and my partner/family?
Please log on to your MINDBODY account and navigate to “My Info” and then “Profile”.  There you can then “Add Family Member” and select if you want to pay for each family member through your account.
 
I’ve cancelled my appointment, why have I not received money back in to my account?
When you cancel an appointment with more than 36 hours notice, your MINDBODY account will be credited.  If you would prefer a refund of your payment, then please email team@foursideslondon.com and we will arrange this for you.  If an appointment is cancelled within 36 hours, then we cannot credit your account or refund payment.
Classes should also be cancelled with more than 36 hours notice for the pass to be credited to your account and the space be made available for another client. 
 
Why haven’t I received a confirmation email for my appointment/class?
When setting up your MINDBODY account, in order to receive confirmation emails and receipts, you must “Subscribe to email reminders & notifications”.  In order to activate this functionality, in your MINDBODY account, please navigate to “My Info” and then “Profile”.  Click “edit” in your “Personal” information and then select “Yes” to “Subscribe to email reminders & notifications”.  Make sure you click “Save” before leaving the page!
 
Can I get hold of a physio at Four Sides by phone?
At Four Sides London we want to welcome you personally in to our space and therefore we do not operate a reception.  We hope that you can find everything that you need on our website.  If you do have any questions or issues, please contact us at team@foursideslondon.com and we will respond to your enquiry as soon as possible.  We aim to respond to all client enquiries within 24 hours.
 
How do I see how may passes I have left out of my block of 10?
Please log in to your MINDBODY account and navigate to “My Info” and “Account”.  This will show you your “Account Balance”.  On this page you can see how many passes that you have purchased, how many you have remaining and when they expire.
 
There’s no reception, do I need to check in to my appointment and how do I book another session?
When arriving at our space, if you are attending a class you can check in on our iPad via the MINDBODY check in app. If you are coming for an appointment there is no need for you to check in, our Physiotherapists will do all that for you.  If you are early for your session, please feel free to relax in our welcome area where your Physiotherapist will come to greet you. To book in another session you can log into your MINDBODY account either on our reception iPad before leaving (remember to log yourself out!) or at your leisure at home.
 
Can I pay for my appointment/class in cash on the day?
All of our payments are taken online through MINDBODY.  No cash is kept in our space and we are unable to accept cash payment for any sessions.
 
Appointments and classes
Why can’t I book a class as a New Four Sides Client?
If new to us then you must complete a Four Sides Intro session before you can book in to a class.
 
Who will I be exercising with if I join a class?
Our classes are open to anyone, of any age and any ability, male or female.  Our goal is to be at the centre of our community and we hope you will enjoy your class at Four Sides London whether with existing or new friends.
 
How do your wait lists for your classes work? 
We have a wait list of 3 people maximum per class. If you add yourself to a wait list then you will be informed by email if a space becomes available by being automatically booked into that class. The wait list will close 2 hours before the start of the class. If you are added to a class from a wait list and then go on to cancel, we retain our 36 hours cancellation policy.
 
Private medical insurance
 
Do you accept insurance for Physiotherapy?

We are recognised for Physiotherapy by all major insurance companies. Please contact your provider for the terms of your policy. Most insurance companies will require a referral from your GP before commencing treatment. 

How do I claim for my session through my insurer?

BUPA- our contract with BUPA is for 30 minute appointments only. Please book a Physiotherapy BUPA Initial appointment and email team@foursideslondon.com with your membership number and authorisation code. 

Please note we require a valid authorisation code at the time of your appointment in order to bill Bupa directly for you appointment. If one is not supplied we will require you to make payment directly to us as we will not be able to invoice Bupa. It is also worth noting that Bupa will authorise a set number of physiotherapy treatment sessions. You can claim up to this value only. If attended appointments exceed this value we will require you to pay privately for your treatment. 

Four Sides London Bupa provider number: 80013439. 

All other insurers: Follow our normal booking process for a Physiotherapy appointment (click on ‘Book Now’ on our website homepage). You will be required to pay for the appointment at the time of booking. Inform the Physiotherapist at your initial session that you are claiming through insurance and they will email you an invoice and receipt so that you can claim it back through your medical insurer.  

We are unable to guarantee that your insurer will pay in full for your treatment. Please discuss the terms of your policy and payments with your insurance provider.