Cancellation policy

We operate a strict 24 hour cancellation policy for all our appointments and 12 hour cancellation policy for all our classes. If you need to cancel or re-arrange an appointment or class you will need to do this through your MINDBODY account on our website or via the MINDBODY APP. We ask that you do this 24hrs before your appointment or 12 hours before your class after this time a full refund can not be guaranteed. 

Please note at the time of cancellation your account will be credited and you will not be automatically refunded. if you require a refund for any reason please email us at [email protected] and we will process this for you. 

All appointments and classes (including block payments) that are made are not transferable and no refunds will be allowed.

Multiple sessions: our 10 class/ session passes need to be used within 4 months of purchase. 5 class passes need to be used within 2 months.

Single sessions: expire after 90 days. This includes those cancelled and credited back to your account; must be used within 90 days or will not be valid.


Private medical insurance 

We are recognised by all major insurance companies. Please contact your provider for the terms of your policy. Most insurance companies will require a referral from your GP before commencing treatment. 

Bupa and Axa: Please email [email protected] to book. To book your appointment we require: your name, date of birth, membership number, pre-authorisation number for the course of treatment and name of your referrer. Treatment is limited to 5 x 30 minute sessions per condition by Bupa and Axa, unless otherwise stated.

Four Sides London can only invoice Bupa and Axa directly. Members of all other insurance providers must pay for the appointment at time of booking and then claim back from their insurer. You will be sent an email invoice and receipt so that you can make a claim off of your medical insurance if applicable.

We are unable to guarantee that your insurer will pay in full for your treatment. Please discuss the terms of your policy and payments with your insurance provider.

Four Sides London provider numbers:

Bupa- 80013439.  

Axa- Kasey Archer  KA01530. Laura Harman LH02175.  Laura Silk LS02461. 



All physiotherapy clients new to Four Sides London must have a physiotherapy initial consultation. Existing Four Sides clients with new injuries are also asked to attend a new physiotherapy initial consultation.

Client's must inform their physiotherapist of all relevant and up to date past medical history at their initial physiotherapy consultation.

Responsibility lies with the client to keep their physiotherapist up to date with any changes in their health and medical history. 

Physiotherapy clients consent to having a full physical assessment and/ or recommended treatment which may include manual therapy unless otherwise specified to the physiotherapist. Clients can withdraw consent to assessment and/ or treatment at any time.

Please dress appropriately for your session. For physiotherapy; shorts are required for lower limb assessments, for upper body and spinal assessments you will be asked to remove your shirt.


Pilates/ strength and conditioning classes

All participants in Pilates and strength and conditioning classes must complete a Four Sides Intro session with one of our physiotherapists.

Due to staff requirements, the physiotherapists taking the classes may change at short notice. We cannot always guarantee you have the same instructor for classes.

All our Pilates and strength and classes are to be booked and paid for online in advance through MINDBODY and operate on a first come first served basis.

Four Sides physiotherapists are highly trained in exercise prescription and injury prevention. We will guide you through exercise suitability and intensity that is right for your body. whilst we take every step to minimise injury risk we cannot guarantee no risk through exercise. By agreeing to our terms and conditions you accept that no action will be taken against four Sides London and their team should injury occur.

Group sessions may not be suitable in the early stages of injury and you may be encouraged by your physiotherapist to have 1:1 sessions initially.

Due to the different uses of the studio space clients are asked to wear socks (preferably grip socks) for Pilates and clean trainers for strength and conditioning classes/ sessions.

Please dress in appropriate fitness wear for your session. We also ask you to please bring a towel for your personal use in class. We will provide cleaning wipes for equipment and ask you to wipe down at the end of your session. 


Bookings/ payments

All booking and payments must be completed through MINDBODY

Payment will be taken from your account immediately at the time of booking by MINDBODY.

Advanced bookings: Bookings can be made up to 90 days in advance

Appointment bookings: Appointments are available to book online up until 1 hour before their start time only.

Class bookings: Classes are available to book up until the start of the class. If you attend a regular class please ensure you book in a timely fashion (you can book up to 90 days in advance) as we are unable to reserve a place for you and cannot guarantee your space in any class.

Online bookings: We are unable to guarantee any bookings until they are booked and completed online. We are unable to reserve slots and another client may book your preferred slot if they complete before you.

Waiting lists: We have a waiting list of 2 people maximum per class. If you add yourself to a waiting list then you will be informed by email if a space becomes available by being automatically booked into that class.  The waiting list will close 2 hours before the start of a class, and 24 hours before the appointment time. If you are added to a class or appointment from a waiting list and then go on to cancel, we retain our notice requirement (12 hours for classes and 24 hours for appointments). If you cancel with less notice than this you will be charged.


Four Sides registered

On completion of an initial physiotherapy session or intro session with Four Sides London, you will be allocated 'Four Sides London membership' that will last 10 years. This membership gives you access to all classes and treatments (excluding community classes).

If you are a physiotherapy client and wish to start a class you will still be asked to complete a Pilates or Strength and Conditioning Intro before starting any class.

If you have completed a Pilates intro and would later like to join an strength and conditioning class we recommend completing a strength and conditioning intro to ensure the session meets your needs.

All new physiotherapy client's will need to complete a physiotherapy initial consultation.


Community members

It is at the Four Sides team discretion who meets this category and can attend our complimentary community classes. You will need to complete an intro session to meet the requirements for this class.


Data protection

When booking Four Sides London services clients are expressly consenting to Four Sides London having authority to store data which will include client's identity, contact details and past medical history. This information will be stored for the duration of a clients membership to Four Sides London and for up to two years afterwards to assist in providing the best possible service.

By ticking 'subscribe to email reminders & notifications' on MINDBODY clients will be indicating consent to receiving email reminders and notifications.

All client payment information is saved within the MINDBODY online system and is not retained or accessible by Four Sides London.

All information stored is protected under the Data Protection Act 1998.


Limitation of Liability

By agreeing to our Terms and Conditions, clients hereby confirm that they have no health problems which may affect their participation in any class or appointment at our space or through our online videos. 

Our classes are designed to optimise your workout whether you are new to Four Sides London or are familiar with our services and our physiotherapists aim to tailor each program to suit your ability level.  You understand that from time to time instructors may suggest changes to the levels of exercises or modifications or the use of equipment, and it is your sole responsibility to determine if any such adjustment or equipment is appropriate for your level of ability and physical and mental condition.

Before using any of our services, in the absence of an initial assessment with one of the Four Sides London team, it is your responsibility to seek medical advice from a health care professional that you are fit and well and that the services are suitable for you.  You are responsible for your own safety. 

In consideration of your participation in the services of Four Sides London and the use of facilities and equipment owned by Four Sides London, you expressly waive and release any claim that you may have at any time for injury or damages of any kind against the company, or any person or entity involved with the company including without limitation its directors or physiotherapists.

No content or other information contained on or provided through our website should be construed as medical and/or health advice.  We do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this web site or provided through any service supplied by Four Sides London to you. You, your legal representatives and your heirs release waive, discharge and covenant, not to sue Four Sides London Limited and its physiotherapists for any injury or death caused by their negligence or other acts. 

Four Sides London will not accept liability for any damage or loss to a client’s personal property which is brought onto the premises.