Terms and Conditions

PILATES – STRENGTH & CONDITIONING CLASSES

All class bookings are made via our CLASSES TAB, you can also see our full timetable there. You can find us on the MINDBODY app – search for FOUR SIDES LONDON & book your class.

We operate on a first come first served basis. We have a waitlist for 3 people & you will be notified via email if you have gained a space via the waitlist with at least 2 hours notice.

All participants in Pilates & S&C classes must complete a 1:1 session to gain access to our full class timetable. This 1:1 session allows our skilled physiotherapists to identify your strengths & weaknesses to guide you to the most appropriate class so you maximise your sessions. Please book your FIRST PILATES or S&C session at our APPOINTMENTS TAB. Group sessions may not be suitable initially or in the early stages of injury. We want you to join our classes but you may be encouraged to take 1:1 sessions in these instances.

Four Sides physiotherapists are highly trained in exercise prescription & injury prevention. We will guide you through exercise suitability & intensity that is right for your body. Whilst we take every step to minimise injury risk we cannot guarantee no risk of injury. By agreeing to our terms & conditions you accept that no action will be taken against FOUR SIDES LONDON & the team should injury occur.

Due to staff requirements the physiotherapists taking the classes may change at short notice.

Please dress in appropriate fitness wear for your session. Due to the different uses of the studio space clients are asked to wear socks (preferably grip socks) for Pilates & clean trainers for S&C sessions. We also ask you to please bring a towel for your personal use in class. We provide cleaning wipes for equipment & ask you to wipe down at the end of your session. 

PHYSIOTHERAPY

All new physiotherapy clients must book a FIRST PHYSIOTHERAPY CONSULTATION or FIRST WOMEN’S HEALTH PHYSIOTHERAPY session via APPOINTMENTS TAB. Once this session is completed you will be able to book follow up sessions. For each new injury please complete a FIRST appointment again.

Client’s must inform their physiotherapist of all relevant medical history at their consultation. Responsibility lies with the client to keep their physiotherapist up to date with any changes in their health & medical history. 

Physiotherapy clients consent to having a full physical assessment & recommended treatment which may include manual therapy. Clients can withdraw consent to assessment & treatment at any time.

Please dress appropriately for your session. Shorts are required for lower limb assessments & for upper body / spinal assessments you will be asked to remove your shirt.

PRIVATE MEDICAL INSURANCE

We are recognised by most major private medical insurance companies. PLEASE CONTACT YOUR PROVIDER TO GET AUTHORISATION PRIOR TO YOUR FIRST APPOINTMENT. The insurance companies can require a referral from your GP before you commence treatment.

FOUR SIDES LONDON is able to ‘bill direct’ with BUPA & AXA. For non-BUPA/AXA clients please book via APPOINTMENTS TAB where payment will be taken upfront. A receipt can be provided to aid with your reimbursement from your private medical insurer. 

For BUPA & AXA you can book instantly via the APPOINTMENTS TAB or email team@foursideslondon.com. When booking online please select PHYSIOTHERAPY FIRST BUPA or PHYSIOTHERAPY FIRST AXA as appropriate. You will see the physiotherapists & dates available for these services. When booking online or via email you agree to provide your membership and authorisation numbers prior to treatment starting. You are also required to detail & monitor the number of sessions authorised. You can submit this information via the link in the booking confirmation email. If you exceed your authorised sessions you will be liable for additional charges. 

All BUPA & AXA sessions are for 30mins.

You must have a valid authorisation code in order for FOUR SIDES LONDON to bill your insurer directly, if your code is invalid you are responsible for settling these payments in full at our 30 minute physiotherapy rate of £75 per session, this includes exceeding your allocated sessions..

If you have an excess on your policy, FOUR SIDES LONDON must at first submit our invoice for this to be deducted. Your insurance provider will notify both yourself & FOUR SIDES LONDON that this amount has been deducted from your excess but you will need to pay FOUR SIDES LONDON directly.

Cancellations or amendments must be made with a minimum of 36hours to avoid being fully charged either as an allocated session or at our 30 minute physiotherapy rate of £75. 

Four Sides London BUPA provider number: 80013439.

Four Sides London AXA physiotherapist providers are: Joe Hayden-Case – JH08610, Caitlin Bradley – CB06303, Federica Evola – FE00301 & Rachael Capp – RC05407

CANCELLATION POLICY

We operate a strict 36 hour cancellation policy for all our appointments: physiotherapy, 1:1 sessions & classes.

You can manage your appointments via the MY ACCOUNT button on the APPOINTMENTS TAB or CLASSES TAB of our website or via the MINDBODY APP. Many of our clinicians have long waiting lists & therefore doing this in advance of the 36hrs cancellation policy will increase the chance that this space can be taken by someone else.

Cancellation prior to 36hrs your account will be credited. You can request a refund by emailing team@foursideslondon.com or keep the credit on your account for a future booking.

Cancellation after 36hrs a full refund cannot be guaranteed. 

All appointments & classes, including block payments, are not transferable or refundable. Multiple sessions: our 10 class passes need to be used within 4 months of purchase. 5 class passes need to be used within 2 months. Single sessions: expire after 90 days. This includes those cancelled & credited.

BOOKING & PAYMENTS

All booking & payments are to be completed securely through the global booking system MINDBODY. Payment will be taken at the time of booking & you will receive a booking confirmation email. Your booking is not guaranteed if you have not paid in advance.

Bookings can be made up to 90 days in advance. Appointments can be booked online up until 1 hour before their start time. Classes are available to book up until the start of the class.

We are unable to reserve slots. Other clients may book your preferred slot if you have not completed your booking which includes full payment.

We have a WAITING LIST of 2 people per class. If you add yourself to a waiting list then you will be informed by email if a space becomes available & AUTOMATICALLY BOOKED into that class. The waiting list will close 2 hours before the start of a class. If you are added to a class from a waiting list & you cannot attend you need to cancel this booking to prevent a full charge.

FOUR SIDES REGISTERED

On completion of a ‘FIRST’ session: physiotherapy, women’s health, pilates or S&C, on completion you will be given access to all our services. You are FOUR SIDES REGISTERED.

If you are a physiotherapy client & wish to start a class you maybe asked to complete a Pilates or S&C 1:1 session especially in your are new to these services. Discuss this with your Physiotherapist to come up with the most appropriate plan.

DATA PROTECTION

When booking FOUR SIDES LONDON services the client is giving consent for FOUR SIDES LONDON to store data which will include client’s identity, contact details & past medical history. This information will be stored for the duration of a clients membership to FOUR SIDES LONDON & for up to two years afterwards to assist in providing the best possible service.

By ticking ‘subscribe to email reminders & notifications’ on MINDBODY clients will be indicating consent to receiving email reminders & notifications.

All client payment information is encrypted within the MINDBODY system & is not retained or accessible by FOUR SIDES LONDON.

All information stored is protected under the Data Protection Act 1998.

LIMITATIONS OF LIABILITY

By agreeing to participate in any class, service, event or use of our online services & videos you hereby agree to & accept the terms & conditions set out here:

“Service” means any one or more class, treatment, service provided by us, event, use of our online services, videos & anything in our publications (whether in hardcopy of electronic).

“us”/”our”/”we” means Foursides London Limited, its directors, staff, physiotherapists, contractors, servants, any person or entity involved with it, and agents.

You hereby confirm that you;

(i)                  have no health problems or impediments which may affect your participation in or use of any Service.

(ii)                 are physically & mentally able to perform the exercises & undertake the treatments & other Services proposed by us without adverse impact.

(iii)                will draw our attention to all potential physical & mental restrictions you may have prior to attempting any Service proposed.

(iv)                will follow accurately & precisely the instructions given by us.

(v)                 only the person contracting with us will use the services & videos, and they will not be disclosed to any other party.

No content or other information contained on or provided through our website or through any other media (whether hardcopy of electronic) shall be construed as medical &/or health advice.  

You acknowledge & agree that we do not have any liability for any damage or loss to a client’s personal property which is brought onto the premises, & you shall be solely responsible for tis care. 

Before using any of our services or doing any exercise, it is your responsibility to seek medical advice from a health care professional (which might include one of Four Sides trained London Physiotherapists), that you are fit and well & that the services are suitable for you.  To the extent that we have not specifically assessed your body & specifically instructed you to carry out specific exercises, we are not liable for any actions & exercises you undertake.  You are responsible for your own safety. 

Our in studio classes aim to optimise your workout whether you are new to us or are familiar with our services.  Our physiotherapists aim to tailor each program to suit your ability level.  You understand that from time to time instructors may suggest changes to the levels of exercises or modifications or the use of equipment, and it is your sole responsibility to determine if any such adjustment or equipment is appropriate for your level of ability & physical & mental condition.

Our videos are simply suggestions of possible exercises & illustrations of ways to perform them.  Other options may suit your particular condition, body type or mental state better.  If you are unsure about the suitability of any exercise, or you physical or mental capacity to do them or number of repetitions or any other aspect, you agree to consult one of our physiotherapists directly before doing anything.

In consideration of your participation in our Services, the use of our facilities and equipment, &/or our videos:

(i)     we agree that on receipt of prior payment in full for our Services, nothing in these terms & conditions shall limit or exclude any liabilities that cannot be limited or excluded by law, relating to those Services including:

1. for death or personal injury resulting from gross negligence; or
2. for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us.

(ii)    you expressly waive and release us and our staff from all warranties, conditions & other terms implied by statute or common law are, to the fullest extent permitted by law, & acknowledge and agree that these excluded in connection with your participation in & use of the Services under the Agreement.

(iii)  You agree & covenant that to the fullest extent permitted by law (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise), we shall not be liable for & you (your legal representatives, heirs) will not make, &  waive, any claim or action for:

1.iii.1. any loss, damage or costs (including legal costs) suffered or incurred;

1.iii.2. indirect or consequential loss (which terms include, without limitation, pure economic loss, loss of profits, loss of business, loss of income, loss of bargain and opportunity, depletion of goodwill & like loss, pain, suffering) howsoever caused; or

1.iii.3. any inconvenience or loss caused to any party as a result of cancellation or termination under these terms, or

1.iii.4. other amounts in any way related to or connected with our Services or participation or planned participation in our Services, including alterations variations & cancellations, management and running of the Services, other matters related to our business and offerings, or any act, error or omission on the part of us or any agent, servant, sponsor or supplier.

You (your legal representatives, heirs)  acknowledge & agree that the maximum aggregate liability we may have in connection with all Services & any act or omissions connected with the Agreement or the subject matter of the Agreement, or otherwise in relation to the Services or your intended participation,  & all damages, claims, losses, costs (direct, indirect & consequential)  shall be limited to the amount paid by you to us to participate in the specific Service related to the claim.

You (your legal representatives, heirs) acknowledge & agree that we shall have no liability to you or any other entity:

1.    in respect of any breach, default, damage or loss which you may incur suffer or sustain as a result of any act or omission by any third party supplier in respect of any goods & / or services provided or due to be provided to you in connection with the Services (including, without limitation, providers of equipment).

2.    if we are prevented from, or delayed in performing, our obligations under the terms of this Agreement or from carrying on the Services including changing or obtaining access to venues or speakers by acts, events, activities, omissions or accidents beyond our reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes (whether involving our workforce or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, hurricane (suspected or threatened) act of terrorism or default of suppliers or subcontractors. We shall endeavor to reschedule the Event if possible.

You hereby agree to indemnify fully and keep us fully indemnified to the fullest extent against all liabilities, claims, actions, losses, costs (direct and indirect), damages, fees (including legal fees) & other matters arising from any breach of the agreement by you including but not limited to misuse of any facilities or equipment, & failure to properly and diligently follow our instructions.”