Frequently asked questions
all you to need to know
Yes, all sessions must be paid for in advance. Payment is automatically processed through our online booking system or app. If you book directly with us, payment will be taken up to 36 hours before your appointment.
Do I need to pay for my session in advance?
New clients must complete a ‘FIRST’ session before booking further 1:1 appointments. Before classes a FIRST Pilates, Yoga/Barre, and Strength & Conditioning is highly recommended as our physiotherapists assess postural imbalances and movement patterns to help tailor classes towards your needs.
New physiotherapy clients must book a FIRST Physiotherapy session for a thorough assessment, treatment plan discussion, and initial hands-on treatment.
Once you complete your first session, you’ll be fully registered with Four Sides and can book any of our classes or sessions.
Why do I need to complete a ‘FIRST’ appointment?
If you cancel more than 36 hours before your appointment, your MINDBODY account will be credited. For a refund, please email team@foursideslondon.com. Appointments cancelled within 36 hours are non-refundable and non-transferable. Classes must be cancelled with at least 12 hours’ notice for the pass to be credited to your account.
I cancelled my appointment—why haven’t I received a refund?
The website uses the MINDBODY booking system. You can book via the website or search for Four Sides London in the MINDBODY APP. Manage your appointments through your MINDBODY account. Ensure that appointment notifications are enabled to stay updated with your schedule.
Should I book through the website?
Booking, Amending, and Cancelling Appointments
Download the MINDBODY APP from the Apple App Store or Google Play. If you have already set up an account via the Four Sides London website then login with these details. Once you've accessed your MINDBODY account search for Four Sides London to see our timetable and schedule. You will then be able to book and amend your sessions.
How do I book an appointment or class using the MINDBODY app?
If you experience booking issues, please email team@foursideslondon.com, and we’ll respond within 24 hours.
What should I do if I have issues booking?
Log in to your MINDBODY account, go to "My Info" > "Profile," and select "Add Family Member." You can also choose to pay for family members through your account.
How do I book an appointment for a family member or partner?
To receive confirmation emails and receipts, ensure you have subscribed to email notifications in your MINDBODY account. Navigate to "My Info" > "Profile," click "Edit" under "Personal Information," select "Yes" for email reminders & notifications, and click "Save."
Why haven’t I received a confirmation email?
Log in to your MINDBODY account and go to "My Info" > "Account." Here, you can see your account balance, remaining classes, and expiry date.
How can I check how many classes I have left on my pass?
When you arrive, use the buzzer or code from your booking confirmation email. You can check in on arrival in the welcome area. You can book your next session through your MINDBODY account.
Do I need to check in for my appointment, and how do I book another session?
No, all payments are processed securely online through STRIPE via MINDBODY. We do not accept cash payments.
Can I pay in cash on the day?
New clients must complete a FIRST session before booking regular classes.
Why can’t I book a class as a new client?
Each class has a waitlist of up to three people. If a spot opens, you’ll be automatically added and notified by email. The waitlist closes two hours before the class starts. If you are added from the waitlist but later cancel, our 12-hour cancellation policy still applies.New physiotherapy clients must book a FIRST Physiotherapy session for a thorough assessment, treatment plan discussion, and initial hands-on treatment.
Once you complete your first session, you’ll be fully registered with Four Sides and can book any of our classes and sessions.
How do class waitlists work?
Our classes are open to all ages, abilities, and genders. We aim to foster a community atmosphere where you can exercise with both new and familiar faces.
Who will I be exercising with in a class?
Appointments and Classes
For other providers, obtain authorization, then book a FIRST Physiotherapy appointment as usual. You must pay upfront, and your physiotherapist will provide a receipt for reimbursement. Check with your insurer about coverage, as we cannot guarantee full reimbursement.
Sessions with James and Megan are not covered by AXA, BUPA or AVIVA private medical insurance. If you wish to claim though your insurance you must book a specific AXA, BUPA or AVIVA FIRST appointment found in the Physiotherapy booking option. This will allow us to bill BUPA, AXA or AVIVA directly. Please do not book a Directors Physiotherapy appointment type, as we will not be able to reimburse you.
Unfortunately these sessions are not routinely covered by BUPA, AXA or AVIVA. Please check with your private medical insurance provider before booking these or our other specialist services if you wish to claim on your medical insurance cover.
What if my insurance provider is not BUPA, AXA or AVIVA?
can book a directors physiotherapy appointment with BUPA, AXA OR AVIVA?
Yes, we are recognised by most major insurance providers. Contact your insurer to confirm your policy details, as most require a GP referral before treatment. Once you complete your first session, you’ll be fully registered with Four Sides and can book any of our classes and sessions.
Do you accept insurance for physiotherapy?
If you are with BUPA, AXA or AVIVA, we can bill them directly. You must provide:
- You must provide a valid membership number and authorisation code before treatment. You can do this via the form in your confirmation email or by emailing team@foursideslondon.com.
- Providing these details allows us to bill your insurer directly. If your claim is declined, you will be responsible for payment at £80 per 30-minute session.
- A £1 booking fee is taken to secure your appointment and to safely store your payment details in case of any excess or declined claims.
- If your policy includes an excess, this will be deducted by your insurer first. Once confirmed, you will need to pay this amount directly to us.
- You are responsible for keeping within your approved number of sessions. Any additional sessions will be charged up to £90 per 30-minute session.
- You will receive an account verification email shortly. Please complete this before your first appointment, as it allows you to manage bookings and securely store your payment details for any required payments (e.g. excess or shortfall).
- Cancellations made with at least 36 hours’ notice will receive a full refund. Cancellations within 36 hours of the appointment will incur the full fee.
Four Sides London BUPA provider number: 80013439
Physiotherapists seeing AXA patients:
Federica Evola – FE00301
Cerys -
AVIVA provider number:
