This Site is owned and operated by Four Sides London Ltd
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These terms and conditions include general terms and conditions for use of this site and terms and conditions relating to the services provided by Four Sides London in our studio. The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer.
Please read these terms and conditions carefully. Your use of the site, the purchase of any products or services on this site will be subject to these terms and conditions. You now hereby agree to our terms and conditions.
CLASSES
All class bookings must be made via the Four Sides London website, where the full timetable is available. Classes operate on a first-come, first-served basis and can be booked up to 90 days in advance. Payment for classes is taken at the time of booking. To book a place in any class you must have a valid pass. All clients agree to our 36 hour notice policy when cancelling and/or rescheduling. So if you're booked into a class, but miss it or cancel with less than 36 hours' notice, you will be charged. Please always notify us of a cancellation by making the change in your bookings, even if less than 36 hours notice as if we can fill your space a refund may
be possible at the discretion of Four Sides London.
If you arrive more than 5 minutes late for class, unfortunately, for your safety and to avoid disruption, you will not be able to enter.
We have a waiting list of 3 people maximum per class. If you add yourself to a waiting list then you will be informed by email if a space becomes available and automatically booked into that class. You will receive 2 notifications to accept the reservation before the available slot is offered to the next person on the waiting list.
Due to staff requirements, the physiotherapists taking the classes may change at short notice.
We cannot always guarantee you have the same instructor for classes.
Block passes are not transferable to another member and refunds will not be provided. Blockpasses expire after a period of time, please ensure you complete your sessions within this time frame as extensions are not possible.
A FIRST 1:1 session is recommended before joining group Pilates or Strength & Conditioning (S&C) classes. This session allows our physiotherapists to assess your needs and recommend the appropriate class. Clients may be encouraged to continue 1:1 sessions
before joining group classes, particularly if recovering from an injury. Four Sides physiotherapists are highly trained in exercise prescription and injury prevention, whilst we take every step to minimise injury risk we cannot guarantee no risk through exercise.
If you join a group session without completing a FIRST session you must complete a waiver to confirm you agree to exercise appropriately and consciously of your own capacity. Four Sides London is not responsible for any injuries or discomfort as a result of joining group classes where a FIRST assessment has not been completed. By agreeing to our terms and conditions you accept that no action will be taken against Four Sides London and their team should injury occur. Clients must wear appropriate attire including grip socks for Pilates.
APPOINTMENTS
Appointments are available to book online up until 1 hour before their start time. We are unable to guarantee any bookings until they are booked and completed online. We are unable to reserve slots and another client may book your preferred slot if they complete
before you. All new clients must complete a FIRST session before booking a FOLLOW UP session. Once you have completed your first session, you will have access to book follow up appointments online. Each new injury requires a new FIRST appointment. Client's must keep their physiotherapist / instructor up to date with medical information. When booking any appointment you are consenting to an appropriate physical assessment and/or recommended treatment which may include manual therapy unless otherwise specified. Clients can withdraw consent to assessment and/or treatment at any time.
PRIVATE MEDICAL INSURANCE
We are recognised with all major health insurance providers. Clients must obtain prior authorisation from their provider before their first appointment. Non-BUPA/AXA clients must pay upfront and can request a receipt for reimbursement. BUPA & AXA patients can book directly online or via email. Clients must provide membership and authorisation details before treatment. Any excess on policies must be paid directly to Four Sides London. BUPA & AXA sessions last 30 minutes. Any excess on other medical insurance policies must be paid directly to Four Sides London.
CANCELLATION POLICY
A strict 36 hour cancellation policy applies to all classes, 1:1 sessions and physiotherapy appointments. Cancellations made before 36 hours will be credited; refunds can be requested via email. Late cancellations (less than 36 hours) may not be refunded.
Block payments for classes are non-transferable and non-refundable. Expiry periods:
10-class passes: 4 months
5-class passes: 2 months
Single sessions: 90 days
Please note at the time of cancellation your account will be credited and you will not be automatically refunded. If you require a refund for any reason please email us at team@foursideslondon.com and we will process this for you.
LIABILITY
Participation in any class, service or online program is at the client's own risk. Clients confirm they are fit for participation and will follow instructions accurately. Four Sides London is not liable for personal property loss or damages on the premises. Before engaging
in any service, clients should seek medical advice to confirm suitability. Liability for damages, losses, or claims is limited to the amount paid for the specific service. For any inquiries, contact team@foursideslondon.com.
DATA PROTECTION
When booking Four Sides London services clients are expressly consenting to Four Sides London having authority to store data which will include client's identity, contact details and past medical history. This information will be stored for the duration of a clients membership to Four Sides London and for up to two years afterwards to assist in providing the best
possible service.
By ticking 'subscribe to email reminders & notifications' on creation of your account clients will be indicating consent to receiving email reminders and notifications. All information stored is protected under the Data Protection Act 1998.Warranties
Four Sides London will take all reasonable steps to protect your personal information, however we cannot guarantee the security of any information you disclose online. By using our website and booking facilities you accept the inherent security implications of dealing online and will not hold Four Sides London responsible for any breach of security unless such breach has been caused by Four Sides London‘s negligence.
We may change this policy from time to time by updating this page.
