Four Sides London is committed to protecting your privacy. This policy outlines the information we collect and how we use it.
This Privacy Policy should be read alongside our Terms & Conditions. By booking with Four Sides London, you consent to both the Terms & Conditions and this Privacy Policy.
General Data Protection Regulation (GDPR)
For the purpose of the GDPR and other UK data protection laws, the data controller is Four Sides London Ltd, registered at 179 Northcote Road, London, SW11 6QF. Company registration number: 08534407.
INFORMATION WE COLLECT
Personal Information
We may collect personal data, including:
- Name, email address, phone number, postal address
- Clinical history, past medical history, private medical insurance (PMI) details
- Contact details provided when using our website, BSport, or third-party services (e.g., Stripe)
- Information from correspondence via email, phone, social media, or in person
- Client Notes & Correspondence
When you visit Four Sides London, records are processed through BSport. Your physiotherapist maintains secure clinical records stored for 8 years as required by law. These records may include:
- Name, address, date of birth, contact details
- GP/consultant details, medical history, PMI details
We do not share your data with third parties unless you provide explicit consent.
Website Information
We do not store browsing history but may use third-party services (e.g., Google Analytics) to improve user experience. Third parties may collect:
- Device details (e.g., IP address, browser type, operating system)
- Data via cookies (you can disable these in your browser settings)
Our website may contain links to third-party sites governed by their own privacy policies.
HOW WE USE THIS INFORMATION
We use collected information to:
- Provide customer support and respond to inquiries
- Fulfill contractual obligations and provide requested services
- Send booking confirmations, appointment reminders, invoices, and account updates
- Improve our services and internal record-keeping
- Notify you about schedule changes
- Offer relevant product and service information (marketing emails require explicit consent)
- Process financial transactions securely
We do not share your data with third parties for marketing unless explicitly agreed.
Your Rights
Under GDPR, you have the right to:
- Request access to your personal data
- Request corrections to inaccurate data
- Request data deletion (subject to legal requirements)
- Withdraw consent for data processing
- Object to data processing for marketing purposes
- Request data transfer (data portability)
- You can manage data preferences via your BSport account or email us at team@foursideslondon.com.
Legal Basis for Data Processing
We process data based on:
- Consent (e.g., marketing emails, block session purchases)
- Contractual necessity (e.g., service bookings)
- Legal obligations (e.g., regulatory requirements in the UK)
- Legitimate interests (e.g., business operations that do not infringe on your rights)
Third-Party Services
We use third-party services such as BSport (booking system) and Stripe (payment gateway). These providers collect, process, and disclose information as necessary to perform their services. Each operates under its own privacy policy.
Certain providers may store data outside the UK, subject to local laws.
We may also disclose personal information in the case of business transactions, insolvency, fraud prevention, or debt collection.
Security Measures
Password protection: Users are responsible for keeping BSport account passwords secure.
Premises security: Our property is monitored by Verisure security, with cameras recording only when alarms are triggered and within the welcome area. The cameras do not film clients within the clinical or exercise space.
Changes to Our Privacy Policy
We may update this Privacy Policy at any time. Changes take effect immediately upon posting on our website. The last update was on 15 February 2025.
Contact Us
To update your personal details, log in to your BSport account.
For privacy concerns, contact us at:
Email: team@foursideslondon.com
Address: Four Sides London, 179 Northcote Road, London, SW11 6QF
